Last updated: October 27, 2026
At , we strive to prepare every meal with the highest standards of quality and freshness.
1. Order Cancellations
- Because food preparation begins shortly after an order is received, orders may only be cancelled before our kitchen begins preparation.
- Once our kitchen starts preparing your meal or a delivery courier has been dispatched, orders cannot be cancelled or refunded.
2. Refunds & Replacements
We want you to be completely satisfied with your meal. You may be eligible for a replacement item, store credit, or full/partial refund under the following circumstances:
- Missing or Incorrect Items: If an item is missing or incorrect, please notify us within 2 hours of delivery or pickup with your order number.
- Quality Issues: If food quality is compromised upon receipt, please contact our team immediately with photos so we can make it right.
3. Refund Processing Times
Approved credit or debit card refunds are submitted immediately and typically reflect on your bank or credit card statement within 3 to 7 business days, depending on your financial institution.
4. Delivery Terms
- Customers must provide an accurate delivery address, gate codes, and an active contact phone number.
- If a driver is unable to reach the customer after reasonable attempts, the order will be left in a safe location or discarded, without eligibility for a refund.